NP MedTech UX & Usability Framework
At NPMedTech, we place human experience at the centre of every medical device we help develop. Our UX & Usability Engineering services are dedicated to designing intuitive, accessible, and safe interactions between users and technology — whether it’s a clinician operating complex equipment or a patient managing care at home. We ensure your device not only functions flawlessly but also feels natural and easy to use — a critical factor in adoption, compliance, and safety.
User Research & Requirements Gathering
We interviewed clinicians, patients, and technicians to understand their needs, observed real clinical settings for context, created personas and journey maps to capture user experiences, and analyzed tasks and workflows to identify areas for improvement.
Regulatory Documentation
We maintained a comprehensive Usability Engineering File (UEF) with detailed documentation to meet FDA, EU MDR, and global regulatory requirements. This included test protocols, usability reports, and risk traceability to ensure compliance and safety.
Usability Testing
We conducted formative usability studies for early-stage validation and summative testing to support regulatory submissions. Both remote and in-person methods were used, along with A/B testing to optimize interface design and user performance.
Information Architecture & Interaction Design
we used insights from stakeholder interviews with clinicians, patients, and technicians to inform design decisions. Contextual inquiries and field studies in clinical environments helped shape intuitive structures. Personas and user journey maps guided user-centered design, while task and workflow analysis ensured the interaction flows were efficient, logical, and aligned with real-world usage.
Data Analysis & Iteration
We tracked and prioritized usability issues using key metrics like task success rate, error rate, and SUS scores. Heat maps and click tracking offered behavioural insights, guiding iterative design improvements for a better user experience.
Human Factors & Risk Analysis
Human Factors & Risk Analysis for the medical device involved identifying user needs, analyzing use-related risks, and ensuring critical tasks could be performed safely and effectively. Through iterative testing, task analysis, and documentation, we aligned with regulatory standards to minimize user error and enhance overall device usability.
Our Human-Centred Design Process
01. Remove the Guesswork from Design Decisions
Remove uncertainty from design decisions by grounding them in data-driven insights. By analysing real user behaviour and feedback, we create solutions that are both effective and intuitive. Our innovative approach helps navigate complex healthcare environments and drives meaningful, user-centred progress.
02.Understand Real User Behaviour
Gain deep insights into how clinicians, patients, and technicians interact with your device in real-world contexts. Understand their behaviors, challenges, and needs to inform smarter, user-centered design decisions.
03. Measure Usability Across Live Products and Prototypes
Evaluate features, workflows, and interfaces with usability testing at every stage of development.
04.Visualize the Complete User Journey
Visualize the complete user journey to gain a clear understanding of how users interact with your product. This helps identify friction points, bottlenecks, and areas for improvement, enabling you to optimize the overall user experience